Frequently Asked Questions
- 1. General
- 2. Delivery Information – Times & Charges
- 3. Returns & Refunds
- 4. Custom Printing
- 1. How can I pay for my order?Author: Admin 04.04.18
You can pay by credit or debit card – we accept Visa, MasterCard and American Express.
Was this answer helpful ? Yes(2) / No(0)Viewed 1095 Times - 2. Do you offer warehouse storage?Author: Admin 04.04.18
We have a one month storage plan for all our custom printed products.
Was this answer helpful ? Yes(0) / No(0)Viewed 1092 Times - 3. Can I see samples of a product before I purchase items?Author: Admin 04.04.18
Yes, we can organise to send the samples of any product before you buy with a minimum cost of $25.00. Once you have placed the order for the item we will credit the sample product cost, back to your nominated account either via credit card or EFT payment.
To arrange delivery of your samples: fill in our online form, or email orders@sydneybiopackaging.com.au
Please provide:
– Item codes or descriptions of products – Delivery address – Date required
Was this answer helpful ? Yes(0) / No(1)Viewed 992 Times - 4. I’ve forgotten my password for my online account – how can I get a reminder?Author: Admin 04.04.18
By entering your email address here, you will receive a password link via email to reset the password.
You can also change your password in ‘Account’ which may be easier for some people.
Was this answer helpful ? Yes(1) / No(0)Viewed 1230 Times - 5. Do you offer discounts if I order large quantities?Author: Admin 04.04.18
Fill in our online form, or email the order to orders@sydneybiopackaging.com.au and one of our customer service representatives will contact you within 24 hours to discuss the pricing.
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- 1. What are your delivery prices?Author: Admin 04.04.18
Free delivery to all the metro areas for NSW, QLD and VIC.
Unfortunately there is no way for us to tell how much your freight will cost until you get to the checkout process, where the cost will be calculated by the weight and volume of your order.
Was this answer helpful ? Yes(2) / No(0)Viewed 1114 Times - 2. How long do deliveries take?Author: Admin 04.04.18
Location Order Time Despatch Date Delivery Time Sydney Metro Before 3pm Same Day 1 day Sydney Metro After 3 pm Next Business Day 2 Days NSW , QLD , VIC 12-24 Months Next Business Day 2-3 Days SA, WA Next Business Day 2-3 Days Was this answer helpful ? Yes(0) / No(0)Viewed 1042 Times - 3. Do you offer same-day delivery?Author: Admin 04.04.18
We currently do not offer this service.
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- 1. How long do deliveries take?Author: Admin 04.04.18
Location Order Time Despatch Date Delivery Time Sydney Metro Before 3pm Same Day 1 day Sydney Metro After 3 pm Next Business Day 2 Days NSW , QLD , VIC 12-24 Months Next Business Day 2-3 Days SA, WA Next Business Day 2-3 Days Was this answer helpful ? Yes(0) / No(0)Viewed 896 Times - 2. Do you offer same-day delivery?Author: Admin 04.04.18
We currently do not offer this service.
Was this answer helpful ? Yes(0) / No(0)Viewed 979 Times - 3. Can I return products?Author: Admin 04.04.18
Yes, goods can be returned for up to a maximum of 7 days from their receipt.
If you would like to return items, please follow the simple steps below:
Complete our returns form Email the returns form to orders@sydneybiopackaging.com.au We will then organise to pick up the stock from your nominated address and contact you to confirm this via email.
Once the goods have been received at our warehouse, we will process a refund or credit note for the total sale value, deducting $35.00 for the collection fee and 3.0% for restocking fee.
Please note that returns will be at Sydney Bio Packaging discretion.
Any damaged or faulty goods which are returned from collection will not be refunded in full.
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- 1. Do you offer custom printing coffee cups?Author: Admin 04.04.18
You can customise most products using our personalised printing service if the order satisfies the following minimum quantities.
The quantities differ based on the product so please email orders@sydneybiopackaging.com.au to find out more.
Was this answer helpful ? Yes(0) / No(0)Viewed 1006 Times - 2. How much does custom printing cost?Author: Admin 04.04.18
Please email the inquiry to sales@Sydneybiopackaging.com.au for your custom printing quote.
Was this answer helpful ? Yes(0) / No(2)Viewed 928 Times - 3. Here are a few minimum order quantities:Author: Admin 04.04.18
Popular packaging for custom printing Minimum order quantity Coffee Cups 5,000 – 10,000 Coffee Cup Sleeves 10,000 Cold Drinks Cups 5,000 Hot Food Boxes 25,000 Napkins 25,000 Was this answer helpful ? Yes(0) / No(0)Viewed 925 Times