Frequently Asked Questions

  • 1. General
  • 2. Delivery Information – Times & Charges
  • 3. Returns & Refunds
  • 4. Custom Printing
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  • 1. How can I pay for my order?
     

    You can pay by credit or debit card – we accept Visa, MasterCard and American Express.

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  • 2. Do you offer discounts if I order large quantities?
     

    Fill in our online form, or email the order to orders@sydneybiopackaging.com.au and one of our customer service representatives will contact you within 24 hours to discuss the pricing.

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  • 3. Can I see samples of a product before I purchase items?
     

    Yes, we can organise to send the samples of any product before you buy with a minimum cost of $25.00. Once you have placed the order for the item we will credit the sample product cost, back to your nominated account either via credit card or EFT payment.

    To arrange delivery of your samples: fill in our online form, or email orders@sydneybiopackaging.com.au

    Please provide:

    – Item codes or descriptions of products – Delivery address – Date required

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  • 4. I’ve forgotten my password for my online account – how can I get a reminder?
     

    By entering your email address here, you will receive a password link via email to reset the password.

    You can also change your password in ‘Account’ which may be easier for some people.

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  • 5. Do you offer warehouse storage?
     

    We have a one month storage plan for all our custom printed products.

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  • 1. What are your delivery prices?
     

    Free delivery to all the metro areas for NSW, QLD and VIC.

    Unfortunately there is no way for us to tell how much your freight will cost until you get to the checkout process, where the cost will be calculated by the weight and volume of your order.

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  • 2. How long do deliveries take?
     
    Location   Order Time    Despatch Date    Delivery Time 
    Sydney Metro
        Before 3pm         Same Day         1 day
    Sydney Metro
       After 3 pm       Next Business Day       2 Days
    NSW , QLD , VIC     12-24 Months       Next Business Day     2-3 Days
    SA, WA     Next Business Day       2-3 Days
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  • 3. Do you offer same-day delivery?
     

    We currently do not offer this service.

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  • 1. Can I return products?
     

    Yes, goods can be returned for up to a maximum of 7 days from their receipt.

    If you would like to return items, please follow the simple steps below:

    Complete our returns form Email the returns form to orders@sydneybiopackaging.com.au We will then organise to pick up the stock from your nominated address and contact you to confirm this via email.

    Once the goods have been received at our warehouse, we will process a refund or credit note for the total sale value, deducting $35.00 for the collection fee and 3.0% for restocking fee.

    Please note that returns will be at Sydney Bio Packaging discretion.

    Any damaged or faulty goods which are returned from collection will not be refunded in full.

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  • 2. How long do deliveries take?
     
    Location   Order Time    Despatch Date    Delivery Time 
    Sydney Metro
        Before 3pm         Same Day         1 day
    Sydney Metro
       After 3 pm       Next Business Day       2 Days
    NSW , QLD , VIC     12-24 Months       Next Business Day     2-3 Days
    SA, WA     Next Business Day       2-3 Days
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  • 3. Do you offer same-day delivery?
     

    We currently do not offer this service.

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  • 1. Do you offer custom printing coffee cups?
     

    You can customise most products using our personalised printing service if the order satisfies the following minimum quantities.

    The quantities differ based on the product so please email orders@sydneybiopackaging.com.au to find out more.

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  • 2. How much does custom printing cost?
     

    Please email the inquiry to sales@Sydneybiopackaging.com.au for your custom printing quote.

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  • 3. Here are a few minimum order quantities:
     
    Popular packaging for custom printing Minimum order quantity
    Coffee Cups 5,000 – 10,000
    Coffee Cup Sleeves 10,000
    Cold Drinks Cups 5,000
    Hot Food Boxes 25,000
    Napkins 25,000
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