- 1. General
- 2. Delivery Information – Times & Charges
- 3. Returns & Refunds
- 4. Custom Printing
- 1. How can I pay for my order?Author: Lars G 04.04.18
You can pay by credit or debit card – we accept Visa, MasterCard and American Express.
Was this answer helpful ? Yes(2) / No(0)Viewed 753 Times - 2. Do you offer discounts if I order large quantities?Author: Lars G 04.04.18
Fill in our online form, or email the order to orders@sydneybiopackaging.com.au and one of our customer service representatives will contact you within 24 hours to discuss the pricing.
Was this answer helpful ? Yes(0) / No(1)Viewed 664 Times - 3. Can I see samples of a product before I purchase items?Author: Lars G 04.04.18
Yes, we can organise to send the samples of any product before you buy with a minimum cost of $25.00. Once you have placed the order for the item we will credit the sample product cost, back to your nominated account either via credit card or EFT payment.
To arrange delivery of your samples: fill in our online form, or email orders@sydneybiopackaging.com.au
Please provide:
– Item codes or descriptions of products – Delivery address – Date required
Was this answer helpful ? Yes(0) / No(1)Viewed 647 Times - 4. I’ve forgotten my password for my online account – how can I get a reminder?Author: Lars G 04.04.18
By entering your email address here, you will receive a password link via email to reset the password.
You can also change your password in ‘Account’ which may be easier for some people.
Was this answer helpful ? Yes(1) / No(0)Viewed 770 Times - 5. Do you offer warehouse storage?Author: Lars G 04.04.18
We have a one month storage plan for all our custom printed products.
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- 1. What are your delivery prices?Author: Lars G 04.04.18
Free delivery to all the metro areas for NSW, QLD and VIC.
Unfortunately there is no way for us to tell how much your freight will cost until you get to the checkout process, where the cost will be calculated by the weight and volume of your order.
Was this answer helpful ? Yes(2) / No(0)Viewed 718 Times - 2. How long do deliveries take?Author: Lars G 04.04.18
Location  Order Time   Despatch Date  Delivery Time Sydney Metro   Before 3pm     Same Day     1 day Sydney Metro   After 3 pm    Next Business Day    2 Days NSW , QLD , VIC   12-24 Months    Next Business Day   2-3 Days SA, WA   Next Business Day    2-3 Days Was this answer helpful ? Yes(0) / No(0)Viewed 680 Times - 3. Do you offer same-day delivery?Author: Lars G 04.04.18
We currently do not offer this service.
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- 1. Can I return products?Author: Lars G 04.04.18
Yes, goods can be returned for up to a maximum of 7 days from their receipt.
If you would like to return items, please follow the simple steps below:
Complete our returns form Email the returns form to orders@sydneybiopackaging.com.au We will then organise to pick up the stock from your nominated address and contact you to confirm this via email.
Once the goods have been received at our warehouse, we will process a refund or credit note for the total sale value, deducting $35.00 for the collection fee and 3.0% for restocking fee.
Please note that returns will be at Sydney Bio Packaging discretion.
Any damaged or faulty goods which are returned from collection will not be refunded in full.
Was this answer helpful ? Yes(0) / No(0)Viewed 995 Times - 2. How long do deliveries take?Author: Lars G 04.04.18
Location  Order Time   Despatch Date  Delivery Time Sydney Metro   Before 3pm     Same Day     1 day Sydney Metro   After 3 pm    Next Business Day    2 Days NSW , QLD , VIC   12-24 Months    Next Business Day   2-3 Days SA, WA   Next Business Day    2-3 Days Was this answer helpful ? Yes(0) / No(0)Viewed 605 Times - 3. Do you offer same-day delivery?Author: Lars G 04.04.18
We currently do not offer this service.
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- 1. Do you offer custom printing coffee cups?Author: Lars G 04.04.18
You can customise most products using our personalised printing service if the order satisfies the following minimum quantities.
The quantities differ based on the product so please email orders@sydneybiopackaging.com.au to find out more.
Was this answer helpful ? Yes(0) / No(0)Viewed 685 Times - 2. How much does custom printing cost?Author: Lars G 04.04.18
Please email the inquiry to sales@Sydneybiopackaging.com.au for your custom printing quote.
Was this answer helpful ? Yes(0) / No(2)Viewed 581 Times - 3. Here are a few minimum order quantities:Author: Lars G 04.04.18
Popular packaging for custom printing Minimum order quantity Coffee Cups 5,000 – 10,000 Coffee Cup Sleeves 10,000 Cold Drinks Cups 5,000 Hot Food Boxes 25,000 Napkins 25,000 Was this answer helpful ? Yes(0) / No(0)Viewed 593 Times