Delivery Policy
How do we calculate freight cost
We try to keep the freight charges at a minimum cost! We offer you two different shipping options: Startrack Express and Fastway couriers. We have highly accurate freight cost calculators installed for both options, these will become visible to you at the checkout. All freight is calculated accurately by using exact measurements and weight of every item and added together. Should you require pallet freight you can contact us via orders@sydneybiopackaging.com.au
Unfortunately there is no way for us to tell how much your freight will cost to your until you get to the checkout process where the cost by weight and volume of your order will be calculated.
Order cut off for Sydney metro
All shipping is made by Fastway courier. The order will be processed if placed before 3pm, and will be delivered on the next working day. Orders received after 3pm will be dispatched the next working day and delivered the following day.
Delivery Time
| Location | Order Time | Despatch Date | Delivery Time | |
|
Before 10Am | Same Day | 1-2 Day | |
|
After 10 Am | Next Business Day | 2-3 Days | |
|
Next Business Day | 3-4 Days | ||
|
Next Business Day | 3-5 Days |
Short / Damaged shipment
Please note any discrepancies, shortages or damages must be notified within 48 hours of receipt of good, via email at orders@sydneybiopackaging.com.au
Delivery Charges
Delivery is FREE to selected SYDNEY, VICTORIA, QUEENSLAND, SOUTH AUSTRALIA and WESTERN AUSTRALIA metro areas on orders above $250 excluding GST. Orders below $250.00 will incur delivery charges for metro areas. Charges for Non metro area delivery will be based on the order qty and the weight.
Incorrect delivery address
Orders dispatched to the wrong address due to customer error will be charged additional forwarding carriage. Similarly, any orders returned to us due to non delivery will be charged additional carriage charge.